Tech Troubleshooting Tips

How do I login to my student account?

To login to your student account, click the link in the navigation bar. The following form will pop up on your screen. 

How do I access my course(s)?

Your courses can be accessed from a single page. After you have logged in, click, “My Courses” in the navigation bar. You will be redirected to a page that looks something like this:

How do I enlarge the size of a video?

To enlarge a video, go to the video controls (at the bottom of the video) and click the double arrow. (Note: our videos were not designed to be played on cell phones or e-reader devices with small viewing screens.)

How do I reduce the size of a video?

To reduce a video, press the ESC key, in the upper left corner of your keyboard.

How do I change the volume of the video?

There are 2 ways to change the volume: one way is on the video itself; the other is on your computer monitor.

1. On the video, look for the volume control icon in the bottom right corner. It resembles a tiny speaker. Click this icon to raise / lower the volume. 

In the image, above, the yellow arrow points to the volume-changing icon on the video.


2. On your computer monitor, look for a speaker icon in the bottom right corner. Click this icon to access volume controls for your computer.

In the image, above, the yellow arrow points to the volume-changing icon on your monitor.

How do I download a PDF?

Not all PDFs are eligible for download. If the PDF is an annotated scene, it is not eligible for download and therefore, it is embedded into the webpage.

If your PDF is a chart or list, it is eligible for download. To download the PDF, click the “downward arrow” in the upper right corner of your computer screen.

In the image, above, you are viewing the top of a downloadable PDF. The download icon will appear at the upper right corner of your screen.

My quiz is stuck. What should I do?

If your quiz page freezes or crashes, then your web browser (example: Google Chrome, Microsoft Edge) needs to have its cache cleared. This is a simple process. Then you can restart the quiz.

This article will explain how to clear your browser cache on a PC. The article gives short, step-by-step instructions for clearing:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Internet Explorer 11
  • Opera

You should also make sure that you are running the most up-to-date version of your web browser. (This is a good practice, whether your quiz freezes or not.)

If you are still having problems, contact us through this form.

I’m seeing an error message. What should I do?

Option #1

Refresh the page. Here’s how: 

    • Make sure the “Lock” key on your keyboard is turned on.
    • Hold down the CTRL key and press F5 (at the same time.)

Option #2

If you’re still having problems, your browser cache probably needs to be cleared. In other words, your browser’s short-term memory has maxed out, and you need to remove the old data.

This article will explain how to clear your browser cache on a PC. The article gives short, step-by-step instructions for clearing:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Internet Explorer 11
  • Opera

If you are still having problems, contact us through this form.

I’m experiencing some other tech issue. What should I do?

Please contact us through our Help Form.