Terms & Conditions
Before You Purchase
There’s an old saying: “when the student is ready, the teacher will come.” We believe you were drawn to this website for that reason.
As you explore your options here, we want to help you make the best possible choice. Every effort has been made to honestly and accurately convey the subject matter before you purchase a class. To that end, we strongly encourage you to review all course information and to view the video samples before you make a payment.
We are confident that you will find our video courses helpful, illuminating, and easy to understand. If you need help making a decision about the best class for you, please review the instructions on our Custom Pricing Page. We would be happy to offer course recommendations, based on your goals and your level of writing expertise.
Course Refund Policy
Please read the section above, entitled, Before You Purchase.
Detailed instructions for registering and logging into your course(s) can be accessed through this link.
We do not issue refunds due to student error.
Our courses include digital, pre-recorded content. After you purchase a course (or package of courses,) you will be granted immediate access to all learning components, including videos and downloads.
Our software allows us to track student progress through every Lesson in every course. Your paid courses have an access period of 1 year, which should be sufficient time to complete a 5-hour course.
If you are dissatisfied with Lesson One, you may request a refund within 7 days of payment. If you have progressed beyond Lesson One in a single course — or in any single course within a course package — you are no longer eligible for a refund. We make this determination based on our website software, which tracks a student’s progression through the course. If you have marked Lesson 1 complete (thereby gaining full and immediate access to Lesson 2,) you are no longer eligible for a refund.
Once you request a refund, your access to the entire course (or package of courses) will be immediately revoked. Please allow 30 days to process your refund. You can request a refund by completing this form.
If you wish to log into a course after the 1-year access period has expired, you must re-purchase the course. Our software purges all course data after 1 year. If you choose to repurchase a course, you will have to start at the beginning.
Only one course refund per student is allowed during a 6-month period. Multiple refunds requested by the same student within 6 months will not be accepted. Should we notice a pattern of excessive purchases and returns, we reserve the right to remove such person(s) from our mailing list, block future purchases, and/or deny future refunds. Thank you for your understanding.
If you have questions about our Course Refund Policy, feel free to contact us.
Coaching Refund Policy
Coaching for Course Assignments:
By purchasing coaching, you have agreed to have your writing assignments evaluated by your instructor, which may necessitate suggestions for improvement, recommendations for revisions, and/or line edits. This practice is standard in any instructional environment, and every effort will be made to offer professional feedback in a constructive manner.
The fee for assignment-coaching has been discounted from the instructor’s normal, hourly fee for works-in-progress. The discounted fee is designed to cover a “reasonable” amount of email responses from your coach. If the student’s demand for feedback becomes overwhelming, argumentative, or rude, your coach has the right to end the conversation. In such cases, no refund will be issued.
If a student is dissatisfied with Lesson One, and requests a course refund, a refund for assignment-coaching will be made ONLY if the student has not yet submitted a request for feedback.
As described on the course package page, no coaching refunds will be issued to students who “forget” to submit their assignments before completing a final quiz, or before the course’s expiration date.
No coaching refund will be issued because a student does not “like” or agree with the instructor’s professional evaluation.
Fees for assignment-coaching are not transferable to other, unfinished courses, nor are they transferrable to your work-in-progress.
Our coaching services are designed to teach advanced storytelling skills to individuals who are fluent in the English language and who demonstrate mastery of English writing (grammar and spelling.) If your English-language skills do not meet these qualifications, we reserve the right to end the coaching arrangement in Lesson One.
Coaching for Works-in-Progress (WIP)
In general, refunds are not issued.
By purchasing coaching, you have agreed to have your manuscript evaluated by your coach, which may necessitate suggestions for improvement, recommendations for revisions, and/or line edits. This practice is standard in any instructional environment, and every effort will be made to offer professional feedback in a constructive manner.
The coaching fee is paid in advance as a “retainer fee.” A student hires the coach for 4 hours or 8 hours. This concrete time-period is pre-selected by the student.
Students have up to 6 months to engage their coach and “use up” the pre-paid time associated with the retainer fee. No refunds are issued to students due to their inactivity.
Fees for WIP-coaching are not transferable to courses; however, if time allows, you may request coaching for multiple works-in-progress.
No coaching refund will be issued because a student does not “like” or agree with the coach’s professional evaluation.
Tech Issues / Video Issues
Please review our Troubleshooting page BEFORE you contact us. You will find answers to frequently asked Tech Questions here.
All content on this website is copyright-protected and monitored. No course-related content may be replicated, shared, or distributed in any form, including digital means (such as social media and email) and non-digital means (such as printed documents.)
Short post excerpts (and links to the posts on our blog) may be shared, provided that full and clear credit is given to Adrienne deWolfe and to WriteRomanceNovelsThatSell.com, with appropriate and specific direction to the original content.
Unauthorized use and/or duplication of materials on this website, without express and written permission from this site’s owner, is strictly prohibited.
Questions? Contact Adrienne.